I want you to have, love and wear your Betina Roza jewelry as long and often as you want! You can keep your jewelry looking good as new by following a few simple steps:

-Treating it with care! Hang up your jewelry or put it away when you are not wearing it. Throwing it in your purse does not count as put away!

-Avoid activities like wrestling, or roller derby when wearing your jewelry. It's made to last but be reasonable!

-Take your jewels off when swimming in a pool or in chlorinated water.

Don't underestimate a little dish soap and warm water for cleaning your jewelry! Soak for 10-15 minutes and rub dry with a soft clean cloth.

READ MORE ABOUT JEWELRY CARE HERE!

I understand that things happen! That's why I offer free repairs for everyone on the Betina Roza Insiders List!

If you need something repaired here is what you do:

Send me a message, via email or text that you are sending something my way!

Email: betinadelaroza@gmail.com
Phone: 360-320-6604

1. 1.  Take a deep breath :)
   2. Pack all parts (no mater how small!) of your broken piece in a secure padded envelope.

Send it to me at:
BETINA ROZA
PO BOX 3357
Friday Harbor, WA
98250

**Current repair time is approximately 4-6 weeks.

*Broken stones are not covered by the free repair policy. If you stones get broken, I can most likely replace the stone but there will be a charge for replacement.

Whenever a new collection comes out or I have a special sales event, Insiders get free shipping!

As an insider you get early access to ALL designs and collections before they come out. This is important because most pieces and collections are one of a kind or limited edition and once they sell out they are gone!

So if you shop early, you not only get exclusive access but free shipping on your early access orders!

Additionally, whenever I host a live sales event on Facebook or Instagram, you will get a free shipping code!

As an insider, you get early access to every new piece or collection I create! You will receive an email from me with a special link to whatever is new before it goes live to the public. This is super important because most items I create are one of a kind or limited edition, so once they sell out they are gone!

Once in a while I will do a sample or a pre-collection sale, as an Insider you get early access to those special shopping events as well!

RETURNS

I want to make sure you love everything about your Betina Roza jewelry so I'm happy to accept returns within 14 days of receiving your order. Simply shoot me an email with your order number to get the process started. Items sent back to us for refund must be in unused, unworn condition. Please help me by trying to include all original packaging. Once I receive your items, your refund will be issued in the original payment method used. I hope this makes returns super easy for you!

EXCHANGES

I am more than happy to exchange your item within 7 days of delivery. I can only exchange your piece if it has not been worn and is in perfect condition. Please send your exchange item back to me in it's original packaging.

Just fill in the form below and let me know what you are exchanging and I will ship your new item to you as soon as I receive your exchange!

If you have any questions, don't hesitate to call me!

360-320-6604